Support
We usually reply within 1 business day.
Need help with BarChata? Email us and a real person will get back to you.
Tell us your username, your phone model, and what happened. A screenshot helps.
Common questions
I can’t sign in. On the sign-in screen tap “Forgot password” to get a reset link by email. Check your spam folder if it doesn’t arrive within a few minutes.
My check-in didn’t work. Check-ins need location access and you must be at the venue (within about 150 metres). Turn on location for BarChata in your phone’s settings and try again.
My Hearts are pending. Some venues confirm Hearts when staff scan your code or receipt. They appear once the venue confirms.
I’m not getting notifications. Allow notifications for BarChata in your phone’s settings, then open the app once so it can register your device.
How do I report or block someone? Tap the ••• menu on any post, story, Vibe, profile or message and choose Report or Block. Our team reviews every report. See our Community Guidelines.
How do I delete my account? In the app go to Me → Settings → Delete Account, or see barchata.com/delete-account.
Business owners
For BarChata Biz, billing, venue claims or BarStock AI, sign in at biz.barchata.com or email support@barchata.com.
Safety and privacy
- Child safety concerns: see our Child Safety Standards.
- Privacy questions: privacy@barchata.com or our Privacy Policy.
- If someone is in immediate danger, call 911 or your local emergency number.
BarChata Corp, Toronto, Ontario, Canada.